How do I return an item?

    Return Policy

    • IF NOTIFIED WITHIN 30 DAYS: In order to return an item to Flower Window Boxes, Inc. we must be notified within 30 days of purchase. We will only accept returns within 30 days of purchase on standard items minus the original cost of shipping. Please note that we do not stock any of our shutters and they are built to order making all shutter orders to be considered custom (non-standard items) and non-returnable. Also considered to be custom is any window box, planter, corbel, or decorative bracket that does not appear on our website. Non-custom sized window boxes, planters, corbels, or brackets that appear on our website ARE returnable with the following conditions:

      NON-CUSTOM PVC WINDOW BOXES LESS THAN 72"
      : Standard return eligible items (items listed on our website) for wall mounted window boxes of length sizes 24", 30", 36", 38", 42", 48", 54", 60", 66", and 72" (with no customized height or width dimensions). There is no restocking fee on the aforementioned wall mounted window box sizes and these items will be refunded 100% the cost of the merchandise minus the original shipping cost. Ground Planters are not considered wall mounted window boxes and are subject to return rules listed further below in it's own section. To return any item you will be responsible to ship it back to us. We do not accept returns on any custom sizes or boxes that have been painted, drilled, planted into, modified, or used.


      NON-CUSTOM PVC WINDOW BOXES GREATER THAN 72":
      Other return eligible standard items (items listed on our website) are window boxes/rail planters of length sizes 78", 84", 96", 108", and 120", with no customized height or width dimensions. They will be charged a re-stocking fee of 25% and refunded 75% the cost of the merchandise minus the original shipping cost. Freestanding planters with these same lengths are considered not eligible for return due to the fact that we do not list any freestanding planters larger than 72" long on our website making them custom phone orders only. customer is responsible for shipping these items back to us.

      NON-CUSTOM METAL WINDOW BOXES: All metal window boxes in sizes listed on our website are returnable but are subject to a 20% restocking fee due to nature of them being built to order. Custom sizes not listed online are not returnable however since we cannot resell them. Original shipping costs are non-refundable and customer will be responsible for shipping returnable items back to us.

      NON-CUSTOM GROUND PLANTERS: All ground planters of sizes listed on our website can be returned but are subject to a 20% restocking fee. Customer is also responsible for return shipping costs. Custom sized planters whose exact sizes are not listed on our site cannot be returned. Original shipping costs cannot be refunded

      SHUTTERS: Always Non-Returnable. Due to custom nature of fabricating exterior shutters they are all considered to be custom and shutters cannot be returned. It is advised that you order a sample from us first prior to large purchases if you are unsure before placing a large custom order.


      ALL CEDAR PRODUCTS
      : For all returns, we must be notified within 30 days of the original purchase. All cedar products are subject to a 20% restocking fee. We do not accept returns on custom cedar items. You will be responsible for shipping these items back to us. Original shipping costs are non-refundable.

      ALL PVC CORBELS, BRACES, BRACKETS, and WINDOW HEADERS: All these items can be returned within 30 days of purchase as long as they are unused, unpainted, and not drilled/screwed into but they are subject to a 20% restocking fee. Custom items however cannot be returned due to the fact that we cannot resell them. You will be responsible for shipping these items back to us. Original shipping costs are non-refundable.

      ALL CUSTOM ITEMS: Any item that is custom made cannot be returned. Additionally all shutters are considered custom.


      IF NOTIFIED AFTER 30 DAYS
      : We do not accept returns on any merchandise if notified after 30 days of purchase.