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How do I return an item?
CANCELLATION POLICY
Custom Orders Cancelled Before Shipping: Due to the custom nature of a custom order, custom product cannot be resold. Once a custom order begins production, it cannot be cancelled without penalty. In the event that a customer cancels a custom order prior to shipment, they will be responsible for the cost of all custom product already built and can be refunded only the cost of product that has yet to be built plus any shipping costs if and only if the product has not yet shipped. All shutters are considered to be custom items. Additionally any items ordered by phone and marked on the line item as custom are deemed to be custom items as well. Non-Custom Orders Cancelled Before Shipping: All items are built to order for our customers. Due to the large number of SKUs we offer, we do not pre-stock any of our products and have limited potential to resell unsold products. When an order is placed your item goes into production and is shipped as quickly as possible. For this reason it is important to verify your purchase before ordering. If cancelled within 72 hours of purchase and prior to shipping the full order including the shipping can be refunded. However, if the items have already shipped the customer will be responsible for the return shipping costs and a restocking fee. If after 72 hours the item is built but has not shipped yet, then there will be a restocking fee and the amount of the restocking fee will be listed below in the return policy. RETURN POLICY - Breakdown by Product Type IF NOTIFIED AFTER 60 DAYS We do not accept returns on any merchandise if notified after 60 days of purchase. ALL CUSTOM ITEMS: Any item that is custom made cannot be returned. IF NOTIFIED WITHIN 60 DAYS: In order to return an item to Flower Window Boxes, Inc. we must be notified within 60 days of purchase. We will only accept returns within 60 days of purchase on standard items minus the original cost of shipping. Only items in Category A and Category B listed below are eligible for return! ----------------------------- CATEGORY A The following items are eligible for return 1. Non-custom PVC window boxes 72" and less in length listed on our website (ground planters excluded) If notified within 60 days of original purchase the restocking fee on the aforementioned items in category A is as follows: Order Total = $0 - $1,999 no restocking fee Order Total = $2,000 - $2,999 = 20% restocking fee Order Total = $3,000 - $5,999 = 30% restocking fee Order Total = $6,000 - $7,999 = 40% restocking fee Order Total = $8,000 - $9,999 = 50% restocking fee Order Total = $10,000+ = 60% restocking fee To return any item you will be responsible to ship it back to us. We do not accept returns on any custom sizes or boxes that have been painted, drilled, planted into, modified, or used.
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