Frequently Asked Questions
1. Can you make custom bracket designs?
Absolutely, in fact that is what we specialize in. Most of what you
see on our website is a small sampling just to show you what we are
capable of and to give you ideas. Often our customers send in a
blueprint drawing to us or .dwg file to have a custom bracket
fabricated. No size order is too big or too small. We've made brackets
as large as 7 feet tall to as small as 6 inches tall. Email us your drawings at email@example.com or firstname.lastname@example.org.
2. Can you make a bracket on your website in a different size?
Definitely. Often customers like a design on our website but need
to tweak a dimension or two. We can add a few inches or completely
resize the bracket all together by making it taller, shorter, or
3. What are the costs for a custom bracket?
Costs for a custom bracket
are surprisingly cost effective. We prorate the costs based on size
and complexity. This means that if you make a bracket on our website
smaller, the price will go down accordingly. And if you make it bigger
the price will go up accordingly. But there are no added custom fees to
make the jigs for your brackets. The same rules apply for custom
designed brackets. Size of lumber can also play a big role in costs.
For example, using a 4x6 beam instead of a 6x6 beam will reduce the cost
of any of our brackets and vice versa. You can fill out a quote request form here and we will get back to you very quickly with a price.
4. What is your turnaround time? For Custom?
Turnaround can be very quick for us. Often, we ship out your order
in 2-3 business days. There can be exceptions, however. For large
orders or special orders that require us to special order custom sized
wood beams or large orders that may take several days to complete, the
turnaround time can be 1-2 weeks to ship out. Sometimes we can get it
out faster, especially if a customer let's us know they need it quicker,
we can then prioritize it. Also, during the months of April and May
our turnaround can be a couple extra days due to high demand.
5. Are brackets available in rough and smooth form?
Yes, brackets are available in rough or smooth red western cedar. This does not affect the price of the bracket.
6. Can you notch the braces of the bracket to fit in the legs for extra strength?
We get this request often and the answer is yes. We can notch the
brace of the bracket so that it fits inside the vertical and horizontal
parts of the bracket. This has a small added cost due to the extra
labor but provides for superior strength and durability for times when
needed. Click here to see an example of notching.
7. Where do you ship/sell your products?
We ship all over the continental US, Alaska, and Canada. Everything
is shipped out of our facility in Cumming, GA. Local customers can
pick up their orders to avoid shipping costs. Orders to Canada are
subject to additional brokerage costs and a different shipping bracket.
You will need to call us for rates and order by phone. Internet orders
are not set up to ship to Canada at this time.
8. Do/Can you paint your brackets?
Currently we do not paint our brackets, however, for a sizeable
order we are sometimes open to priming them for you. We will not do
this for a small order. All of our cedar products can be painted,
however, by the customers and for the best finish we recommend getting
our products in smooth cedar instead of rough.
9. Can you produce large quantities?
Absolutely. We can fulfill orders for entire neighborhoods if
needed. Many of our past projects have included brackets and corbels by
10. Can you make a bracket for me in a different species of wood?
This depends. For a small order the answer is usually no. We are
willing to quote orders for different species if they are moderate in
size or bigger, but for one or two brackets we stick strictly to cedar.
This is because we do not stock other wood species and it will require a
11. Are your brackets returnable?
For all cedar product returns, we must be notified within 30 days of the
purchase. All non-custom cedar products are subject to a 20% restocking
fee. We do
not accept returns on custom cedar items.We do ask that the customer
ship the product back to us as well. Anything that is custom made,
custom designed, or custom resizing of one of our pictured brackets is
considered a non-returnable item. For this reason, sometimes customers
will order a single bracket first to make sure it will work before
ordering the rest of them.
12. Who is Flower Window Boxes?
If you call us or email us on the phone we will respond as Flower Window
Boxes which is our parent company. You can visit our website for
window boxes and other architectural products such as flower boxes,
planters, and exterior shutters made out of PVC there at www.FlowerWindowBoxes.com.